Your HK Porter 9190 Repair FAQs

We repair, rebuild and refurbish HK PORTER 9190 Pneumatic Bolt Cutters for contractors and professionals in the closet and wire shelving industry, as well as concrete contractors.

 No. We specialize exclusively in the HK Porter 9190 pneumatic cutter. 

 Wrap securely with padding and use a sturdy box to prevent movement during transit.  

 Our turnaround time varies depending on the complexity of the repair, but we strive to complete all repairs as quickly and efficiently as possible to minimize downtime for our clients.  Once your pneumatic cutter arrives at our Georgia repair center, we typically provide an estimate within 24 hours. After approval, most HK Porter 9190 repairs are completed and shipped back to you within 3 to 5 business days. We use reliable shipping carriers to ensure your primary shelving tool is back on the job site as quickly as possible.   

Follow our SHIPPING INSTRUCTIONS and send us your HK Porter 9190 bolt cutter for repair.  Upon receipt of your pneumatic bolt cutter, we will promptly send you a free estimate via email.  

• Inspection & Estimate: After inspecting your cutter, we will send you a repair estimate via email.
• Approval & Repair Timeline: Once the estimate is approved, most repairs are completed within 3 to 5 business days.
• Invoice & Payment: When the repair is finished, you will receive an invoice by email. Payment can be made quickly and securely using any major credit card or PayPal.
• Return Shipping: Upon receipt of payment, we will promptly ship your repaired cutter back to you.

1.  Download and complete ZRM's Repair Request Form and place in your shipping box

2.  Ship your HK PORTER 9190 cutter in a secure box to ZRM Tool Repair, 2470 Weaver Jones Road, Rutledge, GA 30663

3.  Upon receipt of your cutter, we diagnose, send you a Free Estimate for Repair via email.

4.  When repair is approved by you, we repair and test your tool   

4.  An invoice is emailed to you and upon receipt of payment, your cutter is shipped back ready for work!

 Costs vary depending on internal wear and parts required. After inspection, we provide a clear estimate via Email to you for your approval before any repair begins.    

We gladly accept all major credit cards and PayPal.  

Yes. Customers ship their HK Porter 9190 cutters to our shop in Rutledge, Georgia from across the United States.   Print out our Repair Request form and following our shipping instructions.

Air leaks in the 9190 are usually caused by worn O-rings or a compromised trigger valve assembly. Over time, the internal seals dry out or get nicked by job site debris. At ZRM Tool Repair, we don't just "patch" the leak; we perform a full 9190 seal kit replacement and pressure-test the unit to ensure it holds a steady PSI without bleeding air. This prevents your compressor from cycling constantly and extends the life of your tool. 

It depends on the damage. If your blades are just dull from heavy use on wire shelving, we can often professionally sharpen them to restore a clean "snap." However, if the blades are chipped or misaligned from cutting hardened materials, a cutter head replacement may be necessary. We inspect the jaw alignment as part of every repair to ensure you aren't getting burrs on your wire cuts. 

 We have a pdf REPAIR REQUEST form you can print out and fill in which contains the following: 

• Contact Info: Name, Business Name, Phone Number, and Email.
• Return Address: Where is the tool going back to?
• The "Symptoms": A brief note on what the tool is (or isn't) doing (e.g., "Leaking air at trigger," "Not cutting clean")

Pack your HK Porter 9190 Cutter:

• Step 1: The Box. Use a heavy-duty, double-walled box.
• Step 2: The Padding. Use at least 2 inches of bubble wrap or packing paper. Avoid "packing peanuts"—they shift, and the heavy tool will eventually hit the bottom of the box.
• Step 3: Secure the Trigger. If possible, wrap the trigger area extra carefully to prevent it from getting snagged or bent in transit.

Phase                                           What Happens                       What You Pay

Arrival         We log your tool and inspect the internals.                           $0

Estimate     We email you a detailed quote for parts & labor.                 $0

Decision       You approve the repair                              Repair Cost + Shipping

                         or ask us to send it back.                           Return Shipping Only

Completion  We test the tool, invoice & ship back  Total Approved Amount